Privacy policy
How your information is used when you visit the Unlocked Travel Community website or get in touch with our community.
Updated 21 October 2026
Who to contact
This website represents Unlocked Travel Community. For questions about information you share through this website, contact the community team at [email protected] or use our contact page.
Information you provide
The enquiry form asks for your name, email address and area of interest. You can also provide a phone number, how you found us and a message. An enquiry from a destination or team profile includes that page’s context so the community team knows what you are asking about.
Please do not send payment card details, passport numbers or sensitive personal information through this form. If further details are needed for a holiday booking, the relevant agent will explain how to provide them.
What happens to your enquiry
Your details are sent by email to the community inbox so we can respond, answer questions and help you find the appropriate next step. Enquiring does not enrol you in the business or subscribe you to a marketing list.
Handling enquiries and keeping the website secure supports our legitimate interests in running the community and responding to visitors. Where you request steps towards a service or agreement, we use the relevant information to handle that request. Separate arrangements apply if you later book a holiday or join an agency.
Services involved
Cloudflare provides web infrastructure and protection, and Resend delivers enquiry emails. These providers process the information needed to perform their services. Email providers also process the resulting correspondence. Your enquiry may be discussed with the relevant community specialist to help answer your request.
Service providers may process information outside the UK. You can contact the community team for details about the providers and safeguards relevant to your enquiry. Information may also be disclosed where a legal obligation requires it.
Optional Google Analytics
If you choose Accept analytics, we load Google Analytics 4 to understand visits, page views and how the website is used. Google processes information such as cookie identifiers, visited pages, referring websites, browser and device details, and approximate location derived from connection information. With analytics consent, we record when someone starts the enquiry form, when a submission fails and when it succeeds. This helps us understand where the enquiry process can be improved. These events contain only a fixed form identifier, not your enquiry content or error message. We do not send the names, email addresses, phone numbers or messages entered in our enquiry form as analytics events.
Analytics remains off until you accept it. Choosing Reject analytics leaves the website available without loading the Google Analytics tag. Advertising storage, Google signals and advertising personalisation are disabled in our tag configuration.
Google Analytics may set first-party cookies named _ga and _ga_423ZV2XC40 to distinguish visits and sessions. We configure analytics cookies to expire after up to 180 days without extending that lifetime on each visit. Your cookie preference is also remembered for up to 180 days, unless you clear your browser storage earlier.
You can withdraw consent using here or in the footer. Rejecting analytics disables collection, removes accessible Google Analytics cookies for this website and reloads the page to stop the loaded tag. It does not delete data already collected. Your choice is specific to this browser and device.
Google may process analytics information outside the UK. Read Google’s privacy policy and how Google uses information from partner sites. Contact the community team for questions about analytics information and retention. We rely on your consent for this optional analytics use.
Keeping information
Enquiry information is retained for as long as needed to deal with your request and related correspondence, and where necessary to meet legal requirements or resolve a dispute. The appropriate period depends on whether your enquiry leads to a booking or an ongoing business relationship. Contact the community team about the information held for your particular enquiry.
Your choices and rights
You can choose not to complete the form, although the community team needs a way to reply if you want an answer. Depending on the circumstances, you may ask to access, correct, erase or restrict the use of your personal information, object to processing, or request a portable copy. Where processing relies on consent, you can withdraw it.
Contact the community team using the details above to raise a privacy concern or make a request. You can also raise a concern with the Information Commissioner’s Office. This website does not make automated decisions with legal or similarly significant effects about you.
A question about this page?
Contact Unlocked Travel Community for help.